Frequently Asked Questions

Yes, Pitch Notes operates under a valid gambling licence issued by the UK Gambling Commission (UKGC). The licence ensures that the site complies with strict fairness, anti-money laundering, and player-protection standards. You can verify the current licence status on the UKGC public register.

After registration you’ll be asked to upload a government-issued ID and a proof of address, such as a utility bill or bank statement. Our compliance team typically reviews these documents within 24-48 hours. Once verified you’ll be able to deposit, withdraw, and claim bonuses without further restrictions.

Pitch Notes covers a wide range of sports, with football (including all major leagues and the 2026 World Cup) as the main focus. You can place pre-match and in-play bets on match results, over/under, Asian handicaps, player props, and special tournament markets. The site also offers a limited selection of other sports like basketball, tennis, and e-sports.

During live World Cup matches Pitch Notes may limit the types of bets available for in-play, and some markets (such as exact score or half-time results) may be suspended when a goal is scored to protect market integrity. Betting limits can also be adjusted dynamically based on market liquidity. Always check the in-play bet slip for real-time availability.

Odds are shown in decimal format by default, but you can change the display to fractional or American odds from the Settings menu on the site. Decimal odds show the total payout per unit staked, while fractional odds show profit relative to the stake. The chosen format applies to all markets and persists across sessions.

If you believe a settlement is wrong, open the My Bets section, select the bet, and click Report an Error to submit a dispute. Provide the relevant match details and any evidence (e.g., official result). Our trading desk will investigate and, if a mistake is confirmed, adjust the settlement and credit any owed amount to your account.